Privacy Policy

PRIVACY POLICY

Last update : November 2025

Karaba Tours, based in Avenue de Sévelin 13E, 1004 Lausanne, SwitzerlandWe take the protection of your personal data very seriously. This policy explains how we collect, use, share and protect your information, in accordance with the Data Protection Act. Federal Data Protection Act (nLPD) and, where applicable, to the RGPD.

Data controller

Karaba Tours
Avenue de Sévelin 13E, 1004 Lausanne, Switzerland
Tel: +41 77 980 55 46 / +41 77 986 44 52
Email : contact@karabatours.com
Site : www.karabatours.com

1. Data collected

We collect only the necessary data:

• Identity and contact details (surname, first name, e-mail address, telephone number, address).
• Travel data (destinations, dates, preferences, booking details).
• Passport information (if required to make the reservation).
• Secure payments (processed via certified service providers; we do not store full card details).
• Booking history (orders, invoices, service-related interactions).

2. Purposes of processing

The data is used for :

• process your bookings, payments, confirmations and travel documents;
• manage customer relations and respond to your requests;
• send offers and news with your consent ;
• to improve our services, our site and the user experience;
• comply with our legal and regulatory obligations.

3. Data transmission

Your data may only be shared with :

• Our travel partners (airlines, hotels, insurers, local agencies) to make your reservation;
• IT service providers (hosting, emailing, analytics, payment gateways) ;
• Competent authorities when required by law.

No data is sold.

4. Data retention

• Customer data : retained 5 years after the last interaction or as required by law.
• Accounting data : retained 10 years in accordance with Swiss law.

5. Your rights

You may request access, rectification or deletion of your data, as well as restriction or opposition to processing where applicable. To exercise your rights:

Dedicated email: privacy@karabatours.com

Identity checks may be required.

6. Security

Karaba Tours applies measures that comply with Swiss standards: secure hosting, encryption, etc. SSL/TLSrestricted and logged access. As no method is infallible, we cannot guarantee absolute security.

7. Cookies

Cookies are used for site operation and traffic analysis. You can manage them via your browser settings.

8. Changes

Karaba Tours may amend this policy at any time. The version published on the site prevails. In the event of a material change, a notice may be posted on the site.