General terms and conditions

GENERAL TERMS AND CONDITIONS OF SALE AND USE

KARABA TOURS - Travel agency

1. Subject

These terms and conditions govern the relationship between Karaba Tours and any person using its services, including the reservation or purchase of travel, accommodation or related services.

2. Booking and payment

Prices are quoted in CHFincluding VAT. A booking is not confirmed until full payment has been made or a deposit has been received in accordance with the conditions specified in the offer. The balance must be paid within the time specified, failing which the booking may be cancelled without refund.

3. Modifications and cancellations

Any request for cancellation or modification must be made to in writing (e-mail or post). Charges may apply depending on :

  • the service provider's terms and conditions (airline, hotel, insurance, etc.) ;
  • the date of the change or cancellation ;
  • any administrative costs incurred by Karaba Tours.

The costs are communicated to the customer before validation.

4. Liability

Karaba Tours acts as intermediary between the customer and service providers (airlines, hotels, local agencies, carriers, etc.).

Karaba Tours cannot be held responsible for any errors, omissions, delays, cancellations, price changes or incidents involving these third-party service providers.

5. Travel documents

Customers are responsible for the validity of their travel documents (passport, visa, compulsory insurance). It is the customer's responsibility to check the requirements of the countries visited.

6. Insurance

The customer is warmly invited to take out insurance covering: cancellation, assistance, repatriation and luggage. If refused, the customer assumes all travel-related risks.

7. Claims

Any complaint relating to the trip must be addressed to 10 days' notice after the end of your stay to the following address

contact@karabatours.com

8. Intellectual property rights

All content on the Karaba Tours website (text, photos, logos, graphics, documents) is protected by copyright. Reproduction in whole or in part is prohibited without written authorisation.

9. Applicable law and jurisdiction

The contract is governed by the Swiss law. In the event of a dispute, the competent court is located in the Canton of Vaud (Lausanne).

10. Contact

Karaba Tours
Avenue de Sévelin 13E, 1004 Lausanne, Switzerland
Telephone : +41 77 980 55 46 / +41 77 986 44 52
Email : contact@karabatours.com
Site : www.karabatours.com

en_GBEnglish (UK)